Community Case Coordinator - Full Time - Durham Region, ON

You’ll feel great about a career with March of Dimes Canada

At March of Dimes Canada, our collective work matters. As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. 

Our Community Support Services (CSS) team provides essential services that enable our clients to thrive. Whether their disability is physical, the result of brain injury, or aging, our more than 2,000 team members assist clients in their homes and across communities, to live as independently as possible.

The opportunity:

 We are currently looking to fill One Full-Time Community Case Coordinator role in our Durham region – Office located in Whitby, ON - 35 hours weekly.

Location: 1615 Dundas St E, Whitby, ON L1N 2L1

Schedule: Monday to Friday with oncall rotation

Responsibilities:

•    Community Case Coordinator works within a team supporting an Outreach Attendant Services Program, working closely with and at the direction of the Supervisors and Program Manager. Services provided to individuals with physical disabilities include personal care and activities of daily living to support clients to remain independent in their home environment 
•    Will often work with community partners to ensure the best outcome for our clients 
•    Has a client focused lens working closely with supervisors and with their direction 
•    Works collaboratively to provide client orientation, care planning and ensure that service contracts are accurate and done in a timely manner. 
•    Will complete regular assessments of client needs within their own home environment within a timely manner 
•    Will work closely with the Team Lead to ensure client specific training is completed as clients are onboarded and as new staff are brought onto client’s service 
•    Will periodically support scheduling and coordinate staff using internal scheduling system 
•    A team approach to problem solving is required, as well as direct contact with clients, staff, community partners and MODC management team. Building professional relationships with collaborative partners, community support agencies and hospital discharge planners is essential for arranging coordination of services 
•    Perform duties in a professional manner, which respects the dignity and right to privacy and maintains client and staff health and safety 
•    Travel throughout the Durham Region is required to complete assessments, and to support service contract renewals, and to meet with clients related to their services or concerns
•    Typically scheduled to work regular business hours, however MODC provides after business hours support to clients and the CCC will participate in an on-call rotation 
•    Ensure the Collective Agreement is adhered to

Qualifications and experience:

•    Degree or Diploma in Human Services/Healthcare education. Preferred background in
•    Nursing, Social Service Worker or Social Work.
•    2 – 5 years’ experience coordinating services for people with disabilities or seniors highly desirable
•    Valid driver’s license and reliable vehicle are required
•    Community-based experience working with seniors or individuals with a disability
•    Highly organized and excellent time management skills
•    Excellent communication skills, written and verbal in English; Bilingual English/French is considered an asset
•    Demonstrated ability to train employees including organizing, prioritizing and scheduling work assignments
•    Experience working in a unionized environment an asset
•    Problem solving and conflict resolution skills
•    Strong observation and assessment skills
•    Knowledge of behavior management principles
•    Current Standard First Aid and CPR certification

Deadline: Please submit your resume by July 27, 2025. 

Questions about working at March of Dimes Canada?

Whether starting or advancing your career with us, you’ll feel great knowing that you’re: 

• Contributing to our important mission: creating real change for people with disabilities

• Joining a leading national charity with a history of impact and a future full of possibility

• Enjoying industry-leading employment incentives and benefits

• Supported in your professional growth, development, and success

• Included in our empathetic and supportive work culture 

Learn more about why we’re a great employer at marchofdimes.ca/careers.

For general inquiries, you can reach us at recruitment@marchofdimes.ca 

We value the health & safety of our employees! 

MODC is committed to ensuring a healthy and safe work environment. We encourage all current and prospective employees to receive Covid-19 vaccinations and booster doses as recommended by Public Health. This reflects our dedication to safeguarding the health and wellbeing of our workforce.

Need accommodations? We're here to help!

MODC is committed to a workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals from all backgrounds and abilities. In accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and barrier-free.

Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach

MODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members— and in our shared culture — so that we all feel included, safe, and confident at work every single day.