Director, Quality, Safeguarding and Outcomes - (FT) - Toronto, ON

At March of Dimes Canada, our collective work matters. As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. Our collective efforts are rooted in our Purpose, Vision, and Mission, which inform how we drive all our work forward.

• Purpose: Champion equity. Empower ability.

• Vision: An inclusive, barrier-free society for people with disabilities. 

• Mission: To be Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. 

The opportunity

We currently have an exciting full-time permanent opportunity for a Director, Quality, Safeguarding and Outcomes.  This is a senior leadership role responsible for establishing and embedding enterprise-wide safeguarding, quality, risk, and ethical care practices across March of Dimes Canada. This role provides strategic leadership to ensure that organizational learning, sector best practices, and data-driven insights are systematically translated into operational improvements and measurable client outcomes, with robust mechanisms for tracking and reporting outcomes across all programs and teams.
As the Director you will initially lead a high-impact enterprise project to design, implement, and deploy a modern Incident Management System (IMS) and an integrated safeguarding framework, including policies, governance structures, and operational protocols. As the system reaches operational maturity, the Director will transition into an ongoing enterprise leadership role responsible for:
•    Safeguarding governance
•    Client quality oversight
•    Continuous quality improvement
•    Data-driven service performance monitoring and outcomes reporting
•    Translating organizational insights into operational and practice changes that drive measurable outcomes

The Director collaborates closely with the VP Risk & Resilience, Chief People Officer, Operational Health & Safety leaders, and the Executive Directors of Community Support Services (CSS) and Skills Development & Employment (SDE), ensuring alignment, adoption, and accountability across service delivery teams, while embedding evidence-based, outcomes-focused practices with reporting mechanisms to ensure improvements are measurable and actionable.

Responsibilities

Enterprise Safeguarding Leadership
The Director will lead the development and implementation of an enterprise safeguarding framework that integrates incident management, quality oversight, and risk governance.
This includes:
•    Leading the enterprise safeguarding initiative from design through full implemen-tation.
•    Engaging with our Chief Accessibility Officer in establishing and overseeing a Cli-ent Quality and Safeguarding Framework integrating incident management, ser-vice monitoring, and continuous improvement, and outcomes measurement. 
•    Working closely with the VP Risk & Resilience to align safeguarding practices with enterprise risk management and compliance frameworks.
•    Partnering with the Chief People Officer, and Operational Health & Safety teams to integrate staff safety, occupational compliance, and training into safeguarding practices.
•    Collaborating with operational leaders to embed trauma-informed, person-centred, and rights-based service delivery practices across MODC programs.

Incident Management System Implementation
The Director will lead the enterprise implementation of MODC’s Incident Management System (IMS).
Responsibilities include:
•    Leading system design, configuration, and deployment.
•    Developing policies, procedures, and governance structures supporting incident management and safeguarding oversight.
•    Conducting safeguarding risk assessments, operational reviews, and gap anal-yses.
•    Coordinating cross-functional project teams, including operations, P&C, health & safety, risk management, and technology.
•    Leading organizational change management efforts to ensure adoption of new safeguarding processes and reporting protocols.

Operational Integration & Safeguarding Oversight
Following implementation, the Director will ensure safeguarding and quality practices are embedded into daily service delivery operations.
Responsibilities include:
•    Establishing operational protocols and escalation pathways for safeguarding inci-dents and high-risk cases.
•    Leading enterprise processes for incident investigation, root cause analysis, and corrective action planning.
•    Supporting Executive Directors and program leaders in applying safeguarding policies and quality standards across programs.
•    Ensuring safeguarding practices align with workplace safety, occupational health, and duty-of-care obligations.

Client Quality & Continuous Improvement
The Director will lead the design and implementation of an enterprise Client Quality Framework, emphasizing measurement, reporting, and continuous improvement of outcomes. This includes:
•    Defining service standards, quality indicators, performance metrics, and outcome measures across MODC programs.
•    Developing systems for monitoring service outcomes, program effectiveness, and measurable impact, including regular reporting to leadership and stakehold-ers.
•    Leading continuous quality improvement initiatives informed by operational data, client and family feedback, complaints processes, and sector best practices.
•    Ensuring insights from incidents, audits, and service reviews inform improve-ments to policies, training, and operational practices.
•    Designing structured processes to ensure continuous quality improvement initia-tives result in measurable changes in frontline practice and client outcomes, with appropriate reporting structures.

Data, Analytics & Performance Monitoring
The Director will champion a data-driven approach to safeguarding and service quality, ensuring outcomes are measured, monitored, and reported consistently.
Responsibilities include:
•    Collaborating with data analytics teams to develop safeguarding and quality per-formance dashboards.
•    Ensuring incident data, complaints, service outcomes, and risk indicators are captured within the organization’s CRM and digital systems.
•    Monitoring trends and patterns related to incidents, operational risks, and client outcomes, with clear reporting mechanisms for leadership and governance.
•    Providing leadership with actionable insights to support proactive risk mitigation, service improvements, and outcomes reporting.
•    Translating performance data into operational improvements that drive measura-ble outcomes in programs and services.
•    Ensuring performance dashboards inform not only reporting but also frontline behavior change, service enhancements, and evidence-based improvements aligned with sector best practices.

Governance, Compliance & Accreditation
The Director will support enterprise governance and board oversight related to safeguarding and service quality.
Responsibilities include:
•    Developing accountability frameworks for safeguarding compliance and incident oversight.
•    Providing performance reporting and dashboards to the COO and Executive Leadership Team.
•    Supporting governance structures that enable board-level visibility of safeguard-ing and service quality risks.
•    Assessing the relevance and value of accreditation standards and recommend-ing enterprise quality frameworks aligned with MODC’s evolving service model.
•    Ensuring that governance and compliance initiatives result in measurable im-provements in service quality and client outcomes.

Stakeholder Engagement
The Director will build strong relationships, both internally and externally, to advance safeguarding practices and sector leadership, with a focus on measuring and reporting impact.
Responsibilities include:
•    Engaging staff, volunteers, and leaders throughout the organization to promote a culture of safety and accountability.
•    Partnering with operational teams to support policy adoption and training.
•    Building relationships with regulators, sector partners, safeguarding experts, and peer organizations.
•    Ensuring organizational insights are applied to drive measurable improvements in workforce capability, operational practice, and client outcomes, with reporting to leadership and stakeholders.

Team Leadership & Capability Building
The Director will lead a high-impact project team focused on implementing the Incident Management System (IMS) and the integrated safeguarding framework. Over time, the Director will be responsible for building and developing a high-performing team focused on safeguarding oversight, quality improvement, outcomes measurement, and reporting.Responsibilities include:
•    Recruiting and mentoring new team members responsible for safeguarding, qual-ity monitoring, improvement initiatives, and outcomes measurement.
•    Fostering an inclusive, collaborative, and psychologically safe work environment.
•    Building safeguarding and quality competencies across leadership teams through training and coaching.
•    Integrating safeguarding, ethical care, and evidence-based practices into leader-ship development and workforce capability programs, including measurement and reporting of results.
•    Providing leadership and guidance to the broader project team during the initial implementation phase, ensuring alignment, operational effectiveness, and meas-urable outcomes with reporting mechanisms.

Qualifications and experience

Experience
•    8-12+ years of senior leadership experience in safeguarding, quality management, risk management, or ethical care within social services, healthcare, or disability sectors.
•    Experience leading enterprise initiatives involving incident management systems, governance frameworks, or quality improvement programs.
•    Proven ability to develop service quality frameworks, define outcome measures, establish KPIs, and implement performance reporting systems.
•    Experience working with data analytics teams and enterprise technology plat-forms to support operational reporting and monitoring of measurable outcomes.
•    Demonstrated ability to implement policies and practices across multiple service lines and geographically distributed teams.
•    Experience collaborating with senior leaders across risk management, HR, health & safety, and program operations.
•    Proven ability to influence leaders and teams to adopt sector best practices, track performance, and use outcome data to drive improvements.

Education
•    Bachelor’s degree in Social Work, Public Administration, Healthcare Management, Disability Studies, or a related field.
•    A Master’s degree in a related field is considered an asset.
•    Professional certifications in risk management, safeguarding, compliance, occupational health & safety, quality improvement, or project management are considered assets.

Important Details

Hybrid work environment with 3 days in our National Office at 99 Duncan Mill Road, Toronto, ON 

Salary: $128, 000 - $142,000 per year 

Deadline: Please submit your cover letter and resume by April 10, 2026. 

Questions about working at March of Dimes Canada?

Whether starting or advancing your career with us, you’ll feel great knowing that you’re: 

• Contributing to our important mission: creating real change for people with disabilities

• Joining a leading national charity with a history of impact and a future full of possibility

• Enjoying industry-leading employment incentives and benefits

• Supported in your professional growth, development, and success

• Included in our empathetic and supportive work culture 

Learn more about why we’re a great employer at marchofdimes.ca/careers.

For general inquiries, you can reach us at recruitment@marchofdimes.ca 

We value the health & safety of our employees 

MODC is committed to ensuring a healthy and safe work environment. We encourage all current and prospective employees to receive Covid-19 vaccinations and booster doses as recommended by Public Health. This reflects our dedication to safeguarding the health and wellbeing of our workforce.

Need accommodations? We're here to help!

MODC is committed to a workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals from all backgrounds and abilities. In accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and barrier-free.

Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach

MODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members— and in our shared culture — so that we all feel included, safe, and confident at work every single day.