Coordinator - Program Administration - (Contract/ 12 months) - Toronto, ON

You’ll feel great about a career with March of Dimes Canada

At March of Dimes Canada, our collective work matters. As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. Our collective efforts are rooted in our Purpose, Vision, and Mission, which inform how we drive all our work forward.

• Purpose: Champion equity. Empower ability.

• Vision: An inclusive, barrier-free society for people with disabilities. 

• Mission: To be Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. 

Skills Development and Employment ensures that people with disabilities find and keep meaningful jobs by matching them with employers seeking qualified job candidates. In addition, they offer support with assessments, rehabilitation and child and youth programs. 

The opportunity

 The Program Coordinator will be responsible for the administrative duties for the SkillingUp program. The Program Coordinator will a play pivotal role in ensuring the success of service in the SDE programs and support the SkillingUp team with day-to-day tasks, ensuring that all aspects of the SkillingUP program are processed in a timely and accurate manner and in accordance with organization and funder policies. The individual must have an advanced level of digital literacy and be well versed in all Microsoft products. Excellent communication and customer service skills are also required to respond to client inquiries and to troubleshoot and resolve minor IT issues. Strong time management skills are required to manage high volumes of work with fluctuating demands and priorities. The individual will be dealing with confidential information and must adhere relevant privacy policies. This role focuses on providing tailored support to adult and youth learners, facilitating accessibility, and enhancing their overall learning experience. The ideal candidate will have a passion for education, inclusion, and technology, as well as a strong commitment to fostering equitable opportunities for individuals with disabilities

Responsibilities

•    Provide direct support to the SkillingUp team by receiving, reviewing and processing client applications, coordinating webinars and assembling program data.
•    Establish good foundational processes (client management, data entry, and records management) to ensure contract compliance, and smooth program operation.
•    Ability to explain program, workflows and platform to clients including program requirements, registration assistance, progress check-in, exam assignment and help desk support. 
•    Provide front-line customer support through phone calls and virtual meetings, with occasional in-person interactions.
•    Monitor and track learner progress, identifying and addressing barriers to success.
•    Build positive, supportive relationships to foster learner confidence and engagement.
•    Collaborate with the program team to design and implement accommodations (e.g., assistive technologies, alternative formats).
•    Advocate for learner needs and provide feedback to improve program accessibility.
•    Contribute to program evaluations by providing feedback on learner experiences and outcomes.
•    Work closely with the program team to ensure a seamless learner experience.
•    Contribute to team meetings and share insights to enhance program delivery.
•    Other duties as assigned. 

Qualifications and experience

•    A Criminal Records Check and Vulnerable Sector Check are required as a condition upon hire.
•    Post-secondary education or equivalent in a related field of study.
•    Experience in customer-facing roles with administrative/IT tasks.
•    Advanced skills in Microsoft Office, and high aptitude for learning, retaining and using new computer software.
•    Experience working with individuals with disabilities or other equity-deserving groups 
•    Fluency in French is an asset 
•    Excellent communication skills, written and oral; ability to produce grammatically accurate emails, letters and informal communications.
•    Ability to troubleshoot minor IT issues 
•    Excellent interpersonal skills: a team player that can accept responsibility and cooperate and communicate with others to accomplish organizational goals.
•    Ability to work efficiently and accurately under pressure.
•    Highly organized and strong time management skills
•    Flexible to changing demands of the job.
•    Attention to detail and accuracy.

Deadline: Please submit your cover letter and resume by August 1, 2025 

 Questions about working at March of Dimes Canada?

Whether starting or advancing your career with us, you’ll feel great knowing that you’re: 

• Contributing to our important mission: creating real change for people with disabilities

• Joining a leading national charity with a history of impact and a future full of possibility

• Enjoying industry-leading employment incentives and benefits

• Supported in your professional growth, development, and success

• Included in our empathetic and supportive work culture 

Learn more about why we’re a great employer at marchofdimes.ca/careers.

For general inquiries, you can reach us at recruitment@marchofdimes.ca 

We value the health & safety of our employees! 

MODC is committed to ensuring a healthy and safe work environment. We encourage all current and prospective employees to receive Covid-19 vaccinations and booster doses as recommended by Public Health. This reflects our dedication to safeguarding the health and wellbeing of our workforce.

Need accommodations? We're here to help!

MODC is committed to a workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals from all backgrounds and abilities. In accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and barrier-free.

Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach

MODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members— and in our shared culture — so that we all feel included, safe, and confident at work every single day.