Digital Product Manager- Salesforce- (FT) - National Office (Toronto)

At March of Dimes Canada, our collective work matters. As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. Our collective efforts are rooted in our Purpose, Vision, and Mission, which inform how we drive all our work forward.

• Purpose: Champion equity. Empower ability.

• Vision: An inclusive, barrier-free society for people with disabilities. 

• Mission: To be Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. 

The opportunity

Reporting to the Director of Digital Products & Platforms, the Digital Product Manager will play a crucial part in advancing the strategy for Salesforce and related digital solutions at March of Dimes Canada. 
MODC recently implemented Salesforce’s Non-Profit Cloud CRM solution with initial capabilities focused on donor and gift management within our Philanthropy and Partnerships operations. Post-launch, the focus will be to continue developing capabilities to support Philanthropy operations while expanding Salesforce’s role as an enabler of overall March of Dimes Canada strategic goals.  
Your expertise in Salesforce, digital product management, and project delivery will be essential to driving the evolution of this enterprise platform. 

Responsibilities

●    Be the Product Owner for the Salesforce platform within the Digital Products & Platforms team, overseeing the complete lifecycle of product development from ideation through to launch.
●    Lead the discovery, design, and development of new features and functionality within Salesforce and integration with other applications and services.
●    Ensure product meets or exceeds digital accessibility standards and informed by user experience design best practices.
●    Collaborate with Philanthropy, IT, Finance, Marketing, and other stakeholders on identifying opportunities, assessing priorities, and implementing changes. 
●    Own the Salesforce product backlog, maintaining and prioritizing initiatives with consideration to operational need, organization strategy, and value.
●    Lead continuous discovery and analysis activities such as current state and gap analysis, requirements gathering, solution design sessions, and user research.
●    Participate in the development of business cases, executive presentations, and act as the Salesforce subject Matter expert on other initiatives.
●    Provide demonstrations of functionality to stakeholders and users
●    Coordinate and participate in testing and quality assurance activities including review of test strategy and cases, supporting testers, tracking issues, and reporting progress.
●    Create and maintain product specification documents and release notes, support functional areas in user onboarding and training activities, including review of knowledge documents and training materials.
●    Own release planning and coordination of related activities, working closely with internal stakeholders and IT to ensure resource and timing alignment. 
●    Write release notes and internal communications for project launches and ongoing software releases.
●    Define and monitor key performance indicators, reporting product performance to stakeholders and MODC leadership team. 
●    Maintain up to date knowledge of the Salesforce ecosystem including new products and features, market trends, and community resources. 
●    Working with the development team, ensure the Salesforce platform is actively maintained.  
●    Participate in IT and Digital Product & Platforms team activities such as operational process improvements, team building, etc.

Qualifications and experience

•    3-5 years experience or equivalent, as a Product Manager, Product Owner, Business Analyst, or similar role working with Salesforce, preferably Non-Profit Cloud.
•    Experience as an advanced Salesforce user, administrator, or support technician, with previous customer / stakeholder facing accountabilities.
•    Ability to translate business needs and desired outcomes into technical specifications, actionable plans and tasks, leading and coordination execution by self and others
•    Ability to make informed decisions and influence decision making with research, data, and understanding of MODC organizational considerations. 
•    Strong data analysis skills and experience using data visualization tools to develop advanced reporting, performance dashboards, and data insights.
•    Strong written and verbal communication skills with the ability to convey technical concepts to non-technical audiences and tailor content to various audience types.
•    Experience through all phases of project delivery and product development from ideation through to launch.
•    Experience as a project manager or holding project management responsibilities within a software implementation project.  
•    Experience working within a variety of project delivery and software development approaches such as Agile, waterfall, and hybrid models including the use of related software tools.
•    Balanced business and technical acumen with strategic thinking skills.

Nice to Have:
•    Experience working in large, multifaceted not-for-profit or governmental organizations in a technical or consultative role 
•    Salesforce certifications such as Platform Administrator, Business Analyst, or NPC Consultant
•    Active involvement in the Salesforce community such as Trailblazer, local user groups, and events
Experience with practical implementation of AI technologies within the charitable sector or highly regulated industry.  

Important Details

• Hybrid work arrangement (our office is located at 99 Duncan Mill Rd)

Deadline: Please submit your cover letter and resume by February 7, 2026. 

Questions about working at March of Dimes Canada?

Whether starting or advancing your career with us, you’ll feel great knowing that you’re: 

• Contributing to our important mission: creating real change for people with disabilities

• Joining a leading national charity with a history of impact and a future full of possibility

• Enjoying industry-leading employment incentives and benefits

• Supported in your professional growth, development, and success

• Included in our empathetic and supportive work culture 

Learn more about why we’re a great employer at marchofdimes.ca/careers.

For general inquiries, you can reach us at recruitment@marchofdimes.ca 

We value the health & safety of our employees 

MODC is committed to ensuring a healthy and safe work environment. We encourage all current and prospective employees to receive Covid-19 vaccinations and booster doses as recommended by Public Health. This reflects our dedication to safeguarding the health and wellbeing of our workforce.

Need accommodations? We're here to help!

MODC is committed to a workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals from all backgrounds and abilities. In accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and barrier-free.

Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach

MODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members— and in our shared culture — so that we all feel included, safe, and confident at work every single day.