After Stroke Coordinator - Part Time - Greater Vancover Area, B.C.

You’ll feel great about a career with March of Dimes Canada

At March of Dimes Canada, our collective work matters. As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. 

Our Community Support Services (CSS) team provides essential services that enable our clients to thrive. Whether their disability is physical, the result of brain injury, or aging, our more than 2,000 team members assist clients in their homes and across communities, to live as independently as possible.

The opportunity

There are an estimated 878,000 Canadians living with stroke each year. Life after stroke brings many challenges for stroke survivors, their families, and caregivers. Many feel isolated and alone, not knowing how to get the care they need for their recovery, who to go to for support, and where to find information to help rebuild their lives. After Stroke is March of Dimes Canada’s (MODC) personalized stroke recovery program that helps survivors, and their families navigate the path forward after a stroke.

The After Stroke Coordinator plays a key role in providing direct support to those impacted by stroke across British Columbia.  

Reporting to the Regional Manager, After Stroke, in British Columbia, the After Stroke Coordinator provides stroke survivors, caregivers, and families with personalized support along the entire stroke recovery journey.  In the role, the After Stroke Coordinator works directly with the stroke survivor or, caregiver and their family to establish outcome driven goals that will support their recovery in a way that is meaningful to them. A key responsibility in the role is to listen to the needs of the individual and develop a unique recovery plan that encompasses programs, services, and resources offered at MODC, as well as other opportunities that exist within their community. 

Through our After Stroke Coordinators, we aim to provide a seamless transition experience from hospital to home, where stroke survivors and their families gain the knowledge, skills, and confidence to live meaningful lives, after stroke.  

The After Stroke Coordinator is expected to work collaboratively with both internal and external stakeholders to provide the best possible support throughout the After Stroke pathway and help with re-integration back into the community.  Internally, the After Stroke Coordinator will work with other mission delivery colleagues to establish the most impactful action plan that includes all that MODC has to offer.  Externally, the After Stroke Coordinator will work with key likeminded partners and organizations to expand and enhance the types of services that can be made available to stroke survivors, their caregivers, and families. The coordinator represents MODC throughout the province and as such plays an essential role in building relationships and identifying opportunities for new programming and expansion of existing MODC services.

Responsibilities

Program Delivery/Client Support

·        Engage directly (virtually) with stroke survivors, caregivers, and family members on an ongoing basis, to understand their unique recovery needs through the completion of a validated needs assessment and acting as an information resource and support system.

·        Assist clients with prioritizing and setting SMART goals and develop personalized stroke recovery plans.

·        Act as an information resource and support system that clients feel comfortable and confident connecting with.  

·        Provide system navigation that supports clients in achieving their goals.  

·        Work collaboratively with the After Stroke team across Canada to ensure a client and family-centered approach is embedded in all services delivered.

·        Contribute to the overall success of After Stroke through participation in meetings, educational sessions, and working groups as required.

·        Work collaboratively with members of other business units across MODC.

·        Manage program resources effectively to meet program goals and objectives in a changing environment.

·        Skillfully organize and manage an evolving caseload of clients.

·        Contribute to the ongoing identification and maintenance of resources for stroke survivors and their caregivers using designated databases.

Stakeholder Engagement

·        Work collaboratively with other professionals and organizations involved in the care of stroke survivors, caregivers, and family to ensure the best possible support is provided at all stages of recovery.

·        Support and champion After Stroke program awareness within the stroke community.

·        Field external inquires as required regarding After Stroke.

·        Contribute to the development of tools and resources to support stakeholder engagement.

Training, Knowledge Development and Reporting

·        Ensure privacy and confidentiality protocols are followed.

·        Work with the After Stroke team to ensure that MODC policies, procedures, and processes are followed.

·        Identify and bring forward areas for improvement pertaining to program delivery, resources, and services offered through After Stroke.  

·        Contribute to annual program plans, supporting the establishment of objectives and key performance indicators that align with the broader organizational goals.

·        Support the implementation and utilization of evaluation tools and standards that demonstrate program impact.

·        Utilize the Customer Relationship Management (CRM) system to capture client data that is clear and complete.

·        Identify personal learning and development opportunities related to the role and stay up to date with new developments and trends in knowledge, treatments and services related to stroke.

Qualifications and experience

·        A minimum of 3-5 years working experience in a healthcare or related field

·        Post-secondary education in relevant field, and/or related equivalent experience 

·        Excellent communication and interpersonal skills

·        High degree of empathy

·        Experience working with the disability community, knowledge of disability issues and/or lived experience of disability or providing person centred support will be considered strong assets.

·        Working knowledge of stroke systems of care and stroke recovery as experienced by a stroke survivor or caregiver of a person with stroke will be considered strong assets.

·        Experience in the provision of virtual support to individuals and families.

·        Proficient in Microsoft Office Suite of programs.

·        Ability to organize and prioritize tasks effectively in a virtual environment.

·        Works effectively with and demonstrates respect for others.

·        Experience in client relationship management systems, client record keeping and use of a database.

·        Bilingualism is an asset.

Important details

• This role is a Permanent role for 21 hrs/wk; 3 days a week - Wednesday to Friday
• This is hybrid position with travel to events (for patient/family sessions) in Greater Vancover Area at least 1 to 2 x month
• A private work space with a reliable internet connection is required
• $32.22/hr
• A Criminal Record Check with Vulnerable Sector screen is required upon hiring
• The successfull candidate must be a resident of Greater Vancover Area

Deadline:

Please submit your resume by May 11, 2025.

Candidates who include a cover letter will be considered.

Questions about working at March of Dimes Canada?

Whether starting or advancing your career with us, you’ll feel great knowing that you’re: 

• Contributing to our important mission: creating real change for people with disabilities

• Joining a leading national charity with a history of impact and a future full of possibility

• Enjoying industry-leading employment incentives and benefits

• Supported in your professional growth, development, and success

• Included in our empathetic and supportive work culture 

Learn more about why we’re a great employer at marchofdimes.ca/careers.

For general inquiries, you can reach us at recruitment@marchofdimes.ca 

We value the health & safety of our employees! 

MODC is committed to ensuring a healthy and safe work environment. We encourage all current and prospective employees to receive Covid-19 vaccinations and booster doses as recommended by Public Health. This reflects our dedication to safeguarding the health and wellbeing of our workforce.

Need accommodations? We're here to help!

MODC is committed to a workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals from all backgrounds and abilities. In accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and barrier-free.

Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach

MODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members— and in our shared culture — so that we all feel included, safe, and confident at work every single day.