Senior Manager, Policy & Best Practice - (FT) - Remote 

At March of Dimes Canada, our collective work matters. As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. Our collective efforts are rooted in our Purpose, Vision, and Mission, which inform how we drive all our work forward.

• Purpose: Champion equity. Empower ability.

• Vision: An inclusive, barrier-free society for people with disabilities. 

• Mission: To be Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. 

The opportunity

We currently have an exciting full-time permanent position for a Senior Manager, Policy and Best Practice.   Reporting to the Senior Director, Community Support Services, the Senior Manager, Policy and Best Practice supports the activities of the Community Support Services business unit by conducting policy and community research, identifying key themes and outcomes, synthesizing relevant information, updating/creating policy documents, writing briefings and preparing options and  recommendations for the continuous quality improvements of service delivery. In addition, this position is vital to ensuring our service delivery is in compliance with best practice, policy, KPI’s as outlined in key service contracts. 
This role requires an understanding of service delivery in the community support services sector. This includes knowledge of policy, legislation, regulations and program development that affect our sector and target group. The successful candidate will demonstrate a well-maintained network of contacts to ensure best practice and have the ability to exercise judgment in relevant information collection to determine what policies need to be developed or adjusted to reflect current day service delivery.  In addition, the role requires the individual to work concurrently in multiple cross-functional teams, take direction and maintain confidential information. Key candidate characteristics include tact and diplomacy, time management and critical thinking skills and the desire to have a meaningful impact on the lives of Canadians with disabilities.

Responsibilities

•    Collect, track and report on policy and legislative changes of concern to Commu-nity Support Services from government and stakeholder organizations in Ontar-io.  
•    Work collaboratively with teams outside of Ontario where possible to ensure that the work completed is relevant to colleagues outside of the province to ensure the impact of policy changes on service delivery reflect the highest standard. 
•    Conduct research and synthesize relevant information into briefings with options and recommendations.
•    Develop and deliver applicable training as per best practice.
•    Develop and update policies, procedures and associated forms/documents which permit continuous quality control and best practice. 
•    Provide leadership and support to address and identify gaps in knowledge and skill for front-line & supervisory staff in collaboration with the regional manage-ment team.  
•    Maintain a perspective of the operational issues, priorities and challenges in pro-grams and services within Ontario.
•    Provide policy, legislative and program tracking support to March of Dimes Can-ada’s business units; offer CSS perspective on organizational policies and ensure that internal policies reflect organizational changes. 
•    Work collectively with cross-functional project teams.
•    Ensure the teaching, ongoing monitoring and safe delivery of Special Functions for delegation as outlined in the College of Nursing Guidelines. Support clinical issues or concerns in the province and work closely with MODC Health & Safety department, HCCSS and contract training agencies. 
•    Monitor the delegation of tasks and ensure MODC employees follow safe prac-tices. 
•    Other duties as required.

Qualifications and experience

•    RN designation in good standing with the College of Nurses of Ontario (CNO)
•    Solid understanding of the Independent Living philosophy and best practices
•    Demonstrated understanding of provincial policy and legislation development processes
•    Advanced research skills
•    Superior written and oral communication skills
•    Demonstrated time management and independent work skills, and ability to work collaboratively on multiple project teams
•    Exceptional critical thinking skills, judgement, tact and diplomacy
•    Advanced Word and PowerPoint skills

Important Details

• MUST HAVE RN DESIGNATION AND BE IN GOOD STANDING WITH THE COLLEGE OF NURSES ONTARIO.
• This position will be a member of the Ontario team and is a work from home position with travel as required.

Deadline: Please submit your cover letter and resume by October 13, 2025. 

Questions about working at March of Dimes Canada?

Whether starting or advancing your career with us, you’ll feel great knowing that you’re: 

• Contributing to our important mission: creating real change for people with disabilities

• Joining a leading national charity with a history of impact and a future full of possibility

• Enjoying industry-leading employment incentives and benefits

• Supported in your professional growth, development, and success

• Included in our empathetic and supportive work culture 

Learn more about why we’re a great employer at marchofdimes.ca/careers.

For general inquiries, you can reach us at recruitment@marchofdimes.ca 

We value the health & safety of our employees 

MODC is committed to ensuring a healthy and safe work environment. We encourage all current and prospective employees to receive Covid-19 vaccinations and booster doses as recommended by Public Health. This reflects our dedication to safeguarding the health and wellbeing of our workforce.

Need accommodations? We're here to help!

MODC is committed to a workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals from all backgrounds and abilities. In accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and barrier-free.

Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach

MODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members— and in our shared culture — so that we all feel included, safe, and confident at work every single day.