Community Support Leader- (FT) - Collingwood, ON

You’ll feel great about a career with March of Dimes Canada

At March of Dimes Canada, our collective work matters. As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. 

Our Community Support Services (CSS) team provides essential services that enable our clients to thrive. Whether their disability is physical, the result of brain injury, or aging, our more than 2,000 team members assist clients in their homes and across communities, to live as independently as possible.

The opportunity

We are currently looking to fill a Community Support Leader role in our Midland region – North Simcoe Muskoka/Central.

Starting Salary: $28.18 per hour. This compensation is inclusive of a $3.00 per hour wage enhancement from the Ontario government for hours spent directly supporting clients.  The wage enhancement does not apply to training and paid leave.

Hours: 40 hours per week

Responsibilities

•    Provide leadership in the efficient and safe delivery of IL services to consumers to consumers with disabilities 
•    Lead a group of attendants in providing assistance to consumers with the non-medical activities of daily living. 
•    Assist the Community Support Supervisor in ensuring that master schedules are developed according to the consumer’s plan of service and budgeted hours. 
•    Using the electronic Quatro Scheduling system, develop and revise ongoing master schedules for both consumer and staff.
•    Assist in the renewal and management of consumer service agreements. 
•    Ensure the orientation, continuous goal setting, problem solving and service planning with consumers.
•    Provide orientation and on the job training to all newly hired attendants and provide ongoing leadership and coaching to all attendants.
•    Participate in quality improvement activities.
•    Display diplomacy with consumers, attendants, other service centers and agencies
•    Manage change in a constructive and positive fashion
Service delivery resolution and handle conflict resolution

Qualifications

•    Current Standard First Aid and CPR Certification
•    Minimum two years of experience in Human Services field, working for people with physical disabilities
•    Ability to lead and train staff
•    Demonstrated conflict resolution and problem solving skills 
•    A team player that has the ability to accept responsibility, and to cooperate and communicate with others to accomplish goals 
•    Knowledge of and abilities in transferring, lifting, bowel and bladder routines and other attendant care duties
•    Knowledge of issues concerning physical disabilities 
•    Knowledge of behaviour management principles 
•    Knowledge of Health & Safety legislation
•    General understanding of computer hardware and software
•    Valid License and must have reliable Vehicle
•    Proven consistency in work performance, including reliability and flexibility
•    Ability to work varied shifts (shift coverage and will work every other weekend)
Physical Demands Self Analysis Required upon hire

Deadline: Please submit your resume by October 30, 2025. 

Questions about working at March of Dimes Canada?

Whether starting or advancing your career with us, you’ll feel great knowing that you’re: 

• Contributing to our important mission: creating real change for people with disabilities

• Joining a leading national charity with a history of impact and a future full of possibility

• Enjoying industry-leading employment incentives and benefits

• Supported in your professional growth, development, and success

• Included in our empathetic and supportive work culture 

Learn more about why we’re a great employer at marchofdimes.ca/careers.

For general inquiries, you can reach us at recruitment@marchofdimes.ca 

We value the health & safety of our employees! 

MODC is committed to ensuring a healthy and safe work environment. We encourage all current and prospective employees to receive Covid-19 vaccinations and booster doses as recommended by Public Health. This reflects our dedication to safeguarding the health and wellbeing of our workforce.

Need accommodations? We're here to help!

MODC is committed to a workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals from all backgrounds and abilities. In accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and barrier-free.

Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach

MODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members— and in our shared culture — so that we all feel included, safe, and confident at work every single day.