Community Support Services – (Community Support Services, Central Toronto)  

You’ll feel great about a career with March of Dimes Canada

At March of Dimes Canada, our collective work matters. As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. 

Our Community Support Services (CSS) team provides essential services that enable our clients to thrive. Whether their disability is physical, the result of brain injury, or aging, our more than 2,000 team members assist clients in their homes and across communities, to live as independently as possible.

The opportunity

We are currently looking for a 9-Month Contract Service Delivery Worker (SDW) in the Central Toronto region.

Duties Include:

• Develop and revise ongoing master schedules for both consumers and staff using the Quatro Scheduling system, in alignment with consumer service and budgeted hours
• Provide monthly reports on hours of service to the Supervisor
• Ensure consumer-focused service delivery, referring service complaints to the supervisor for follow-up
• Provide administrative support for programs (e.g., correspondence, file management, staff meetings, orientation, and training)
• Process payroll and verify personal expense statements to meet payroll deadlines
• Carry the after-hours phone based on a rotating on-call schedule to cover evenings and weekends for consumers and staff
• Assist consumers with activities of daily living in their homes in accordance with individual service plans and March of Dimes Canada policies

Qualifications:

• High School Graduate or equivalent
• Ability to take initiative, multi-task, and work under pressure within deadlines
• Proficiency with computer hardware and software, including MS Office, Navision, and Quatro or equivalent scheduling systems
• Excellent telephone and customer service skills
• Flexibility to adapt to changing demands of the job
• Strong interpersonal, communication, and math accuracy skills
• Excellent writing, proofing, and organizational skills
• Scheduling experience (preferred)
• Valid driver’s license and reliable transportation (required)

How to apply

Please submit your resume by March 31, 2025. 

Questions about working at March of Dimes Canada?

Whether starting or advancing your career with us, you’ll feel great knowing that you’re: 

• Contributing to our important mission: creating real change for people with disabilities

• Joining a leading national charity with a history of impact and a future full of possibility

• Enjoying industry-leading employment incentives and benefits

• Supported in your professional growth, development, and success

• Included in our empathetic and supportive work culture 

Learn more about why we’re a great employer at marchofdimes.ca/careers.

For general inquiries, you can reach us at recruitment@marchofdimes.ca 

We value the health & safety of our employees! 

MODC is committed to ensuring a healthy and safe work environment. We encourage all current and prospective employees to receive Covid-19 vaccinations and booster doses as recommended by Public Health. This reflects our dedication to safeguarding the health and wellbeing of our workforce.

Need accommodations? We're here to help!

MODC is committed to a workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals from all backgrounds and abilities. In accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and barrier-free.

Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach

MODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members— and in our shared culture — so that we all feel included, safe, and confident at work every single day.