Community Support Supervisor - Full-Time - Iqaluit, Nunavut

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Community Support Supervisor - Full-Time - Iqaluit, Nunavut

You’ll feel great about a career with March of Dimes Canada

At March of Dimes Canada, our collective work matters. As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide.

Our collective efforts are rooted in our Purpose, Vision, and Mission, which inform how we drive all our work forward: 

Purpose: Champion equity. Empower ability.
Vision: An inclusive, barrier-free society for people with disabilities. 
Mission: To be Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide.

Our Community Support Services (CSS) team provides essential services that enable our clients to thrive. Whether their disability is physical, the result of brain injury or aging, our more than 2,000 team members assist clients in their homes and across communities, to live as independently as possible. 

The opportunity:

We are currently looking to fill the following position, with first consideration given to the Inuit workforce:

One Full time Community Support Supervisor in Iqaluit, Nunavut

Responsibilities:

· Plan and implement programs to enhance the efficiency and safe delivery of Community Support Services (CSS) for up to 8 clients in a shared living environment.

· Manage and approve program resources, both human and financial, to meet objectives.

· Recruit, hire, train, supervise, and evaluate support service staff within a pre-determined budget, in accordance with March of Dimes Canada approved program plans.

· Monitor and evaluate operational effectiveness and implement improvements as needed.

· Participate in planning, problem resolution, quality improvement, and service delivery performance reviews as a member of the CSS Management Team.

· Monitor and manage annual budgets, performing periodic variance analysis for review with the CSS Program Manager/Regional Director.

· Supervise and support frontline staff during shifts, ensuring quality care and adherence to organizational policies.

· Provide leadership, coaching, and mentorship to team members, fostering a positive and professional work environment.

· Ensure client care plans are followed, maintaining a person-centered approach to service delivery.

· Conduct regular check-ins, debriefings, and performance evaluations with staff.

· Manage shift schedules, ensuring appropriate staffing levels without incurring unnecessary overtime.

· Assist in conflict resolution, crisis intervention, and incident reporting as needed.

· Maintain clear and professional communication with management, staff, and stakeholders.

· Uphold and promote Inuit cultural values and traditions in service delivery.

Qualifications and experience:

· Degree or Diploma in Human Services/Social Services.

· Minimum of 2 years of experience in a supervisory or leadership role within social services, healthcare, or a related field.

· Community-based experience working with individuals with physical disabilities/seniors.

· Experience working with Inuit communities and a strong understanding of Inuit culture, traditions, and values.

· Demonstrated experience supervising or leading teams.

· Highly organized with excellent time management skills.

· Strong communication skills, both written and verbal.

· Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments.

· Problem-solving and conflict resolution skills.

· Skill in budget preparation and fiscal management.

· Knowledge of behavior management principles.

· Understanding of mental health and addictions.

· Familiarity with Health & Safety legislation.

· General knowledge of computer hardware and software.

· Ability to handle crisis situations with professionalism and care.

· Knowledge of trauma-informed care and person-centered approaches.

· Proficiency in Microsoft Office (Word, Excel, Outlook) and documentation/reporting systems.

· Must pass a criminal record and vulnerable sector check.

· Certification or diploma in Social Work, Child and Youth Care, Psychology, or a related field is preferred

· Fluency in Inuktitut is a strong asset.

· First Aid/CPR certification is preferred

· ASIST is preferred

· Non-Crisis Violent Intervention is preferred

"We encourage all interested candidates to apply, even if you don’t meet every single requirement, we will support your skill development to fulfil the qualifications. We believe skills and potential come in many forms, and we value diverse perspectives and experiences."

How to apply: You can apply online through our website  www.marchofdimes.ca/careers or submit your resume by fax at 613-825-7655.

Deadline: Please submit your resume by April 30, 2025.

Questions about working at March of Dimes Canada?

Whether starting or advancing your career with us, you’ll feel great knowing that you’re:

Contributing to our important mission: creating real change for people with disabilities
Joining a leading national charity with a history of impact and a future full of possibility
Enjoying industry-leading employment incentives and benefits
Supported in your professional growth, development, and success
Included in our empathetic and supportive work culture

Learn more about why we’re a great employer at marchofdimes.ca/careers.

For general inquiries, you can reach us at recruitment@marchofdimes.ca

We value the health & safety of our employees!

MODC is committed to ensuring a healthy and safe work environment. We encourage all current and prospective employees to receive Covid-19 vaccinations and booster doses as recommended by Public Health. This reflects our dedication to safeguarding the health and wellbeing of our workforce.

Need accommodations? We're here to help!

MODC is committed to a workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals from all backgrounds and abilities. In accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and barrier-free.

Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach

MODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members— and in our shared culture — so that we all feel included, safe, and confident at work every single day.

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