Program Manager Community Support Services - Full Time
Northeast region - based in Sudbury, ON

You’ll feel great about a career with March of Dimes Canada

At March of Dimes Canada, our collective work matters. As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. 

Our Community Support Services (CSS) team provides essential services that enable our clients to thrive. Whether their disability is physical, the result of brain injury, or aging, our more than 2,000 team members assist clients in their homes and across communities, to live as independently as possible.

The opportunity:

We are currently looking to fill one Full-Time Program Manager role in our Northeast region based out of Sudbury, Ontario. 

Responsibilities:

·        Provide leadership to and supervise individual Community Support Supervisors and/or the Support Services Administrative team working in conjunction with the Regional Director

·        Manage the delivery of a combination of Seniors and Brain Injury Services which may consist of Outreach, Supportive Housing/Assisted Living Programs, including Congregate Care in addition to Fee for Service/Social Enterprise services.

·        Oversee operational functions while managing programs

·        Oversee to ensure client service delivery/management is met within March of Dimes Canada policies and procedures.

·        Coordinate budget and program plan documentation relating to each program and compile necessary documentation for submission to the Regional Director/Director of Community Support Services

·        Provide support to program volunteer committees, government planning committees and client groups as established

·        Required to implement quality improvement measures throughout the programs.

Qualifications and experience:

·       Post-secondary diploma or degree in a related field Human Services/Social Services/Business.

·       3-5 years management experience in the Social Services/Health Sector with demonstrated experience supervising diverse teams.

·       Experience leading team and working with various locations requiring distance management skills

·       Understanding and awareness of Senior services; experience with Brain Injury programs in addition to supports for individuals with disabilities.

·       Program and budget management experience

·       Knowledge of community resources / services

·       Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community

·       Knowledge of/expertise in cultural competency in a workplace

·       Strong problem-solving skills in dealing with human relationships

·       Understanding of how legislative requirements may affect ability to make decisions

·       Proven skills in the implementation of performance management and dispute resolution

·       General understanding of computer hardware and software

·       Change management skills and experience

·       Bilingual English/French a strong asset

·       Ability to work independently and within a team environment

·       Valid driver’s license and willing to travel throughout region.

Deadline: Please submit your resume by May 12, 2025. 

Questions about working at March of Dimes Canada?

Whether starting or advancing your career with us, you’ll feel great knowing that you’re: 

• Contributing to our important mission: creating real change for people with disabilities

• Joining a leading national charity with a history of impact and a future full of possibility

• Enjoying industry-leading employment incentives and benefits

• Supported in your professional growth, development, and success

• Included in our empathetic and supportive work culture 

Learn more about why we’re a great employer at marchofdimes.ca/careers.

For general inquiries, you can reach us at recruitment@marchofdimes.ca 

We value the health & safety of our employees! 

MODC is committed to ensuring a healthy and safe work environment. We encourage all current and prospective employees to receive Covid-19 vaccinations and booster doses as recommended by Public Health. This reflects our dedication to safeguarding the health and wellbeing of our workforce.

Need accommodations? We're here to help!

MODC is committed to a workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals from all backgrounds and abilities. In accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and barrier-free.

Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach

MODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members— and in our shared culture — so that we all feel included, safe, and confident at work every single day.