Service Manager, Community Support Services - (FT) - Remote, British Columbia

You’ll feel great about a career with March of Dimes Canada

At March of Dimes Canada, our collective work matters. As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. 

Our Community Support Services (CSS) team provides essential services that enable our clients to thrive. Whether their disability is physical, the result of brain injury, or aging, our more than 2,000 team members assist clients in their homes and across communities, to live as independently as possible.

The opportunity

The Service Manager, Community Support Services (After Stroke) provides strategic leadership with a focus on delivering quality programs and services designed to assist stroke survivors and their families in their recovery post stroke. The Service Manager oversees program planning, budgets, people management, and community partner collaborations, working with a wide variety of internal and external stakeholders that support the advancement of the organizational mission. The Service Manager represents March of Dimes Canada (MODC) and as such plays an essential role in building relationships and identifying opportunities for development. 

This position is a new opportunity for a Remote Full-Time Contract (16 months) in our British Columbia region 

Starting wage: $42.96 per hour.

Hours: 35 hours per week.

Responsibilities

Program and Financial Administration (35%)

• Oversee daily operations, manage budgets, and set program objectives.
• Manage program resources effectively to meet program goals in a changing environment.
• Prepare operational and financial reports.
• Contribute, monitor, and report on annual objectives and operational plans.
• Achieve business goals and support achievement of revenue targets.
• Monitor quality improvement of program and service offerings. 
• Monitor program activities and support the implementation of new practices to ensure services respond to consumer needs.
• Identify potential risks or malfunctions and proactively find resolutions, addressing quality and consumer-related issues.
• Support policy and procedure development and implementation.

Employee Engagement and Wellbeing (35%) 

• Recruit and onboard talented employees to enable successful program delivery and positive service user experience. 
• Provide training and professional development opportunities, coach, and mentor staff, and encourage and role model self wellness practices. 
• Complete annual performance reviews and provide ongoing guidance. 
• Determine workforce and volunteer requirements to effectively support program delivery. 
• Encourage the team to strive for excellence with volunteer engagement throughout their life cycle with the organization, providing a meaningful and valuable experience. 
• In collaboration with the team, identify and provide professional development and training opportunities for volunteers; while acknowledging and recognizing the important contribution they make to the clients we serve. 

Stakeholder Engagement (20%) 

• Work effectively with a wide variety of internal and external stakeholders that support the advancement of the organizational mission. 
• Manage external stakeholder relations, contributing to joint initiatives, and negotiating contracts (i.e., hospitals) to enhance resource and program offerings. 
• Develop strategic partnerships and inter-agency linkages which enhance the position of MODC.
• Maintain awareness of community trends, service user needs, and existing programs and services. 
• Collaborate with internal teams, to enhance the services offerings available.
• Work collaboratively with the Public Affairs team in promoting the organization’s profile and activating consumer advocacy activities that aim to engage persons living with disabilities to become strong, effective self-advocates. 

Revenue Generation (5%)

• Work towards a set of defined strategies and funding priorities, established in partnership with the CSS Leadership, and National Philanthropy team as necessary.
• Identify potential revenue prospects, and manage a limited portfolio of funder relationships, building, and maintaining strong connections, and ensuring timely grant proposals, agreements, and reports, as required.

General Administration (5%)

• Adhere to the MODC Culture Code – being accountable to our community, volunteers, clients, and each other, and working as one team. 
• Create a safe and positive work environment, minimizing risk and supporting the mission of MODC. 
• Follow all MODC policies and procedures.
• Monitor, evaluate and report on program development, delivery, resource utilization, and performance and outcome data. 

Qualifications and experience

• Post-secondary degree or diploma in business administration, management, or relevant field. 
• Experience working with the disability community, knowledge of disability issues and/or lived experience of disability will be considered strong assets. 
• Experience working with health and social care professionals in a variety of settings.
• Experience with program development, implementation, management, and evaluation in healthcare or charitable sector. 
• Experience with operational planning and financial management. 
• Strong organizational skills, ability to prioritize multiple tasks and deadlines, strong interpersonal and communication skills.
• Works effectively with and demonstrates respect for others. 
• Demonstrated ability to be flexible with changing demands of the job while remaining results oriented. 
• Ability to think innovatively, and willing to apply new methods and techniques. 
• Driver’s license essential. 

Important details

Positions supervised: Community Stroke Navigator and Volunteer Engagement Coordinator

Deadline: Please submit your resume by February 27, 2026. 

Questions about working at March of Dimes Canada?

Whether starting or advancing your career with us, you’ll feel great knowing that you’re: 

• Contributing to our important mission: creating real change for people with disabilities

• Joining a leading national charity with a history of impact and a future full of possibility

• Enjoying industry-leading employment incentives and benefits

• Supported in your professional growth, development, and success

• Included in our empathetic and supportive work culture 

Learn more about why we’re a great employer at marchofdimes.ca/careers.

For general inquiries, you can reach us at recruitment@marchofdimes.ca 

We value the health & safety of our employees! 

MODC is committed to ensuring a healthy and safe work environment. We encourage all current and prospective employees to receive Covid-19 vaccinations and booster doses as recommended by Public Health. This reflects our dedication to safeguarding the health and wellbeing of our workforce.

Need accommodations? We're here to help!

MODC is committed to a workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals from all backgrounds and abilities. In accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and barrier-free.

Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach

MODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members— and in our shared culture — so that we all feel included, safe, and confident at work every single day.