Program Assistant - (FT) - Toronto, ON

You’ll feel great about a career with March of Dimes Canada

At March of Dimes Canada, our collective work matters. As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. Our collective efforts are rooted in our Purpose, Vision, and Mission, which inform how we drive all our work forward.

• Purpose: Champion equity. Empower ability.

• Vision: An inclusive, barrier-free society for people with disabilities. 

• Mission: To be Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. 

Skills Development and Employment ensures that people with disabilities find and keep meaningful jobs by matching them with employers seeking qualified job candidates. In addition, they offer support with assessments, rehabilitation and child and youth programs. 

The opportunity

 The Program Assistant is responsible for supporting administrative tasks related to Clinical Services, including referral management, appointment coordination, report handling, and administrative tasks. The role ensures timely, accurate processes in compliance with organizational policies and funder requirements.

Responsibilities:

Referral Management

• Receive and process referrals in internal systems, ensuring program compliance.
• Verify information accuracy and initiate workflows for seamless referral management.

Appointment Coordination

• Arrange appointments by selecting appropriate assessors based on client needs.
• Coordinate meeting rooms and interpretation services as needed.
• Confirm appointments with clients and provide necessary preparatory information.

Cancellations and Adjustments Management

• Handle cancellations and rescheduling while optimizing schedules for additional assessments or adjustments.

Document and Report Management

• Ensure secure transmission of documents to assessors and stakeholders, adhering to confidentiality protocols.
• Upload and archive reports in internal systems for accessibility and traceability.
• Draft, prepare, and send confirmation letters in a timely manner.

Administrative and Financial Support

• Maintain accurate tracking of billing and payments for services rendered.
• Utilize internal management tools to maintain precise administrative records.

Business Development Support

• Contribute to identifying new contracts and sourcing qualified external assessors.
• Support administrative efforts for business development, including preparing documents, managing contacts, and organizing meetings.

Qualifications:

• High school or college diploma in administration, management, or related field (preferred).
• Bilingual in French and English with strong written and oral communication skills.
• Experience in administrative coordination (rehabilitation or employability services experience is an asset).
• Strong organizational skills to manage multiple priorities in a dynamic environment.
• Entrepreneurial mindset for process improvement and efficiency optimization.
• Proficiency in word processing, database management, and spreadsheet tools.
• High attention to detail and ability to meet tight deadlines.
• Flexibility to adapt to unforeseen demands while maintaining quality.
• Commitment to confidentiality and organizational policies.

Application Deadline:

Friday, January 31, 2025

 Questions about working at March of Dimes Canada?

Whether starting or advancing your career with us, you’ll feel great knowing that you’re: 

• Contributing to our important mission: creating real change for people with disabilities

• Joining a leading national charity with a history of impact and a future full of possibility

• Enjoying industry-leading employment incentives and benefits

• Supported in your professional growth, development, and success

• Included in our empathetic and supportive work culture 

Learn more about why we’re a great employer at marchofdimes.ca/careers.

For general inquiries, you can reach us at recruitment@marchofdimes.ca 

We value the health & safety of our employees! 

MODC is committed to ensuring a healthy and safe work environment. We encourage all current and prospective employees to receive Covid-19 vaccinations and booster doses as recommended by Public Health. This reflects our dedication to safeguarding the health and wellbeing of our workforce.

Need accommodations? We're here to help!

MODC is committed to a workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals from all backgrounds and abilities. In accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and barrier-free.

Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach

MODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members— and in our shared culture — so that we all feel included, safe, and confident at work every single day.